Refund & Returns Policy

At Socially Sound, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have the right to return your order within 14 days of receiving it for a full refund, provided that:

• The item is unused and in its original condition.
• The product is returned in its original packaging.
• The game is complete with all cards and components included.

To request a return, please contact us at hello@thesociallysound.com within 14 days of receiving your order. Once your return has been approved, we will provide instructions on how to send the item back.

Customers are responsible for the cost of returning unwanted items unless the product is faulty, damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 working days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Original standard delivery charges will also be refunded where required under UK consumer law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 30 days of delivery at hello@thesociallysound.com.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Photographs showing the damage or fault (where applicable)

If the item is confirmed to be faulty, damaged or incorrect, we will arrange a replacement or issue a full refund, including any applicable return postage costs.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns for products that have been opened or used where they are no longer in a resaleable condition, unless they are faulty or not as described.

This does not affect your statutory rights under UK consumer law.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your original order (if eligible) and place a new order.

How to Contact Us

If you have any questions about your order or this Returns Policy, please contact us:

Socially Sound
Email: hello@thesociallysound.com
Website: www.thesociallysound.com